Refund & Return Policy

At Shell & Pearl Jewelry, every piece is created with care and a touch of magic just for you! Because many of our items are personalized using your unique pearl reveal, please read our policy before placing your order.

Processing Times

Many of our jewelry pieces are custom-made after your pearl is revealed. Our current turnaround time is approximately 2-3 weeks, although this may change depending on order volume. We regularly post updates on our Facebook and TikTok pages.

The following items typically ship faster:

  • At-home oyster openings

  • At-home pearl fizzers

  • Premade jewelry

  • Other ready-to-ship items

Custom Orders & Pearl Reveals

Due to the custom nature of our products, all sales are final once your pearl has been revealed or your fizzer has been opened.

This includes:

  • Live pearl reveals

  • Oysters opened by Shell & Pearl Jewelry

  • Pearl fizzers opened by Shell & Pearl Jewelry

  • Jewelry customized with your revealed pearl

Please read all product descriptions carefully, including sizing information, before placing your order.

At-Home Oyster Openings

If you choose to open your oyster at home, you acknowledge and agree that:

  • Protective gloves should be worn when opening the oyster.

  • Natural pearls vary in size, shape, color, and surface characteristics.

  • Refunds or exchanges will not be issued for pearls that are irregularly shaped, discolored, or if an oyster does not contain a pearl (this is extremely rare).

At-Home Pearl Fizzers

Once a pearl fizzer has been activated, it is considered used and cannot be returned or refunded.

Please note:

  • Pearl fizzers are not bath bombs and are not intended for use in the bathtub or shower.

Shipping

Once your package has been transferred to USPS or UPS, it is in the care of the shipping carrier. While we cannot control shipping delays or mishandling after shipment, all packages are insured.

If your package is lost or arrives damaged:

  • Contact us as soon as possible.

  • Please include photos of the damaged item and all original packaging.

  • We will assist you in filing an insurance claim with the shipping carrier.

Returns

Because most of our products are custom-made, we do not accept returns or exchanges on pearl reveal items or personalized jewelry.

If we offer non-custom, ready-to-ship merchandise in the future, eligible returns must be approved before being sent back.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged item

  • A defective item

  • The wrong item

Please contact us within 48 hours of delivery so we can make it right. Be sure to include your order number, a description of the issue, and clear photos if applicable. shellandpearlmke@gmail.com

30-Day Jewelry Warranty

All jewelry that has been professionally set by Shell & Pearl Jewelry includes a 30-day workmanship warranty.

To keep your pearls beautiful for years to come:

  • Put your pearl jewelry on last and remove it first.

  • Avoid contact with hairspray, perfume, lotions, and other chemicals.

  • Remove rings before washing your hands.

  • Do not wear your jewelry while showering, swimming, or sleeping.

  • Store your jewelry in a soft pouch or jewelry box when not in use.

Normal wear, accidental damage, misuse, and improper care are not covered under the warranty.

Refunds

If a return is approved for an eligible non-custom item, your refund will be issued to your original payment method after the item has been received and inspected.

Please note that it may take several business days for your bank or credit card provider to process and post your refund.

If you have any questions about your order or this policy, we're always happy to help. Please contact us through our website or social media pages, and we'll get back to you as soon as possible.